Privacy Policy

Who we are

The Rip Room UK ("we", "us", "our") operates this website and shop. You can contact us at theriproomuk@gmail.com or by post at 17 Oxford Road, Lostock, Bolton BL6 4AY, United Kingdom.

What data we collect

• Name, email address, delivery address and phone number when you place an order or contact us.
• Order details and communications history.
• Payment is handled by Stripe — we do not store your card details.

How we use your data

• To process and deliver your orders.
• To respond to enquiries and provide customer support.
• To meet our legal, tax and accounting obligations.

Legal basis

We process your data under UK GDPR on the basis of: performance of a contract (fulfilling your order), legal obligation (tax and accounting), and legitimate interests (responding to your enquiries and protecting our business).

Who we share data with

• Stripe — payment processing.
• Google (Gmail) — email correspondence.
• Delivery couriers (e.g. Royal Mail) as needed to ship your order.

We do not sell your personal data. We do not use advertising cookies, analytics or tracking pixels on this site.

How long we keep it

We keep order and customer records for 6 years to comply with UK tax and accounting requirements. Enquiry emails are kept for as long as needed to help you, then deleted.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or request portability. Email theriproomuk@gmail.com to make a request. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Shipping area

We currently ship to United Kingdom addresses only.

Changes

We may update this policy from time to time. The "last updated" date above shows when it was last changed.